Zendesk

What it brings in

Tickets with their conversation.

Credentials

An API token from Admin Center → Apps and integrations → APIs, plus your subdomain and the account email.

Settings

Adding it

1. Connectors → Add connector → Zendesk
2. Decide global or personal — this is the one choice that is awkward to change later
3. Enter the credentials above
4. Narrow the scope before the first sync
5. Save. Syncing starts immediately

Nothing is searchable until the first sync finishes. Progress is on the connector page.

If it fails

The connector page shows the error. The usual causes are an expired credential, a permission changed on the far side, or — for Zendesk — access not having been granted to the specific content yet.